Pemo Privacy Policy

Last Updated: September 1, 2024

1. Introduction

Pemo ("we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy details how we collect, use, store, protect, and in certain circumstances, share your information. Please read this policy carefully to understand how we handle your personal data. By using Pemo's services, you agree to the practices described in this Privacy Policy.

2. Information Collection

As a tool that primarily runs locally, Pemo only collects user information in very limited circumstances:

2.1 Invitation Code Requests

• Email address: Used to send invitation codes, necessary service notifications, and product updates

2.2 Issue Feedback and Technical Support

• Device information: Including but not limited to operating system, Pemo version number, device model, etc., used for diagnosing and resolving technical issues
• Error logs: Containing error information from application runtime, used to identify and fix software issues
• Other information you actively provide: Such as problem descriptions, screenshots, etc.

2.3 Payment Information

• Information collection and processing during payment is handled entirely by Stripe (our payment processor) according to their privacy policy
• We do not store your complete credit card information

2.4 Usage Analytics (Optional)

• Anonymous usage statistics: Such as feature usage frequency, application performance data, etc., used to improve the product (you can opt out in settings)

3. Information Use

The limited information we collect is only used to:

• Provide, maintain, and improve Pemo services
• Respond to your inquiries and provide customer support
• Send service-related notifications, updates, and security alerts
• Process and complete transactions
• Detect, prevent, and address technical issues or abusive behavior
• Comply with legal requirements

4. Information Storage and Security

• Local data: Your documents, notes, and most usage data are stored on your local device. We cannot access this data unless you actively share it with us.
• Cloud data: The limited information we collect (such as email addresses) is stored on secure servers, protected by industry-standard encryption and security measures.
• Data retention: We retain your personal information only for as long as necessary, unless a longer retention period is required by law.

5. Information Sharing

We value your privacy and do not sell your personal information. We may share information in the following circumstances:

• With Stripe for necessary payment information
• With your explicit consent
• To comply with legal requirements, court orders, or government requests
• To protect our rights, property, or safety, as well as the rights, property, or safety of our users or the public
• In the event of a company transaction (e.g., merger, acquisition, or asset sale), but we will notify you and provide options

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access personal information we hold about you
• Correct inaccurate personal information
• Delete your personal information (where legally permissible)
• Object to or restrict our processing of your personal information
• Data portability
• Withdraw consent (where applicable)
• Opt out of our marketing communications

To exercise these rights, please contact us using the information provided at the end of this policy.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve user experience. You can control cookie usage through your browser settings.

8. Children's Privacy

Pemo's services are not intended for children under 13. If we inadvertently collect personal information from children, we will immediately delete such information.

9. International Data Transfers

While Pemo primarily runs locally, the limited information we collect may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any significant changes on the Pemo website and application, and notify you via email when appropriate.

11. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us at:

• Email: hi@memo.ac

12. Data Protection Officer

Where required by your jurisdiction, we have appointed a Data Protection Officer. You can contact our Data Protection Officer at: hi@memo.ac

13. Supervisory Authority

If you believe our processing of your personal information violates applicable data protection laws, please contact us first. If communication is unsatisfactory, you have the right to contact the data protection supervisory authority in your region.